Last Modified: February 6, 2023
The information presented on or through the Sites is made available solely for general information purposes. ZO reserves the right to update, amend or withdraw the Sites, and any services or materials ZO may provide on the Sites, in ZO’s sole discretion without notice. ZO does not warrant the accuracy, completeness, or usefulness of any information provided on the Sites. Any reliance placed on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials. The information is presented “AS IS” and may include technical inaccuracies or typographical errors. If any information on the Sites is incorrect, incomplete, or out of date, ZO is not bound by such information. ZO may have more accurate information than what is displayed on the Site, and information displayed on the Sites is not a waiver of ZO’s right to use more accurate information for any purposes.
Your Use of the Sites
If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You also acknowledge that your account is personal to you. You represent and warrant that you will not sell, share, or disclose your password to others, and will not otherwise provide any other person with access to the Sites or portions of it using your account. You should use particular caution when accessing your account from a public or shared computer.
In addition, you represent and warrant that:
• You are at least 13 years of age.
• You will not use the Sites, including by uploading User Generated Content, in any way or for any purpose that is unlawful, fraudulent, harmful, tortious, defamatory, libelous, obscene, invasive of the privacy of another person, threatening, harassing, abusive, hateful, racist, infringing, pornographic, violent, or otherwise objectionable or inappropriate as determined by ZO in its sole discretion.
• You will not upload, post, reproduce, or distribute any information, software, or other material protected by copyright or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights.
• You will not upload, post, reproduce, or distribute any content that contains personal information about any individual, violates the privacy/publicity of any other individual or entity, or anything that you are under a contractual obligation to keep private or confidential.
• You will not transmit through the Sites any unauthorized communication, including but not limited to bulk or “junk” emails, chain letters, spam, or any advertising or promotional materials or any other form of solicitation; or interfere with, disrupt, or create undue burden on the Sites or the networks or services connected to the Sites by means including, but not limited to, hacking into the Sites or using the Sites to send unsolicited emails or other communications.
• You will not crawl, scrape, or use other automated means like “spiders” and “robots” to access or collect data from the Sites.
• You will not, and will not attempt to, circumvent any of the Sites’ security measures, reverse engineer any portion of the Sites, obtain the Sites’ source code, or create back doors or any form of unauthorized access to the Sites.
• You will not upload, post, email, or otherwise transmit any material that contains viruses, corrupted files, Trojan horses, worms, or any other computer code, software, files, or programs which might interrupt, limit, or interfere with the functionality of any computer software or hardware or telecommunications equipment or that may adversely affect the operation or features of the Sites.
Intellectual Property Rights
The Sites and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) (“Site Content”) are owned by ZO, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
The ZO Skin Health, Inc. name, the terms ZO, ZO SKIN HEALTH, ZO SKIN CENTRE, the ZO logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ZO or its affiliates or licensors. You are expressly prohibited from using such marks without the prior written permission of ZO in each instance, except to identify the products or services of ZO. All other names, logos, product and service names, designs, and slogans on the Sites are the trademarks of their respective owners.
ZO retains all rights to all Site Content, including but not limited to its trademarks, copyrighted materials, photographs, images, product formulas, labels and packaging displayed on the Sites as well as on any ZO products that you may purchase through the Sites. No right, title, or interest in or to the Sites or any Site Content is transferred to you, and all rights not expressly granted are reserved by ZO.
You agree not to download, display, or use any Site Content for any commercial purpose. You also agree not to download, display, or use any Site Content located on the Sites in connection with products or services that are not those of ZO or in any other manner likely to cause confusion among consumers, disparage or discredit ZO and/or its licensors, dilute the strength of ZO’s or its licensors’ property, or otherwise infringe ZO’s or its licensors’ intellectual property rights. You further agree to in no other way misuse any Site Content, User Generated Content (as defined below), or third-party content that appears on the Sites.
User Generated Content
The Sites may contain functionality and interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Generated Content") on or through the Sites. You represent and warrant that you own the User Generated Content submitted, displayed, published, or posted by you on the Sites and otherwise have the right to grant the license set forth below, and the posting of any content you submit, and our use thereof does not and will not violate the privacy rights, publicity rights, copyrights, trademark rights, patents, contract rights, or any other intellectual property rights or other rights of any person or entity.
Without limiting the foregoing, ZO retains the right to cooperate fully with any law enforcement authorities or court order requesting or directing ZO to disclose the identity or other information of anyone posting any materials on or through the Sites.
Online Purchases and Other Terms and Conditions
ZO takes strict measures to ensure the protection of its consumers and control its supply chain. As such, ZO reserves the right, in our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. Please note that certain orders may constitute improper use of the Sites and its services. Additionally, ZO reserves the right, in our sole discretion, to refuse or cancel any order for any reason. User accounts may also be restricted or terminated for any reason, in our sole discretion. We also reserve the right, in our sole discretion, to prohibit sales to dealers or resellers. “Reselling” is defined as purchasing or the intention to purchase any ZO product from the Sites for the purpose of engaging in a commercial sale of that product to a third party.
Third Party Websites
Consent to Electronic Communications and Transactions
You consent to receiving electronic communications from ZO. These communications may include notices about your account and information concerning or related to the Sites. You agree that any notices, agreements, disclosures, or other communications that ZO sends to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
You may sign up for SMS text messages in connection with the Sites. By Opting-In to text messages, you authorize ZO to use autodialer or non-autodialer technology to send text messages to the mobile phone number associated with your Opt-In. You authorize ZO to include marketing content in any such messages. You do not have to Opt-In or agree to Opt-In as a condition of any purchase.
To opt out, you must text STOP to +1 (844) 471-2418.
By Opting-In to SMS text messages:
• You are signing your Opt-In to the text messages.
• You confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to Opt-In.
After Opting-In, in addition to the main messages the service offers, you may receive one or more welcome messages or administrative messages, such as (in some cases) a request to confirm your Opt-In.
Message and data rates may apply to messages that ZO sends you or that you send ZO. You may receive multiple, recurring messages. ZO may terminate its text message programs or your participation in them at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received, but these SMS Terms still will apply. For text message services operated through Klaviyo, you can get help by texting HELP to +1 (844) 471-2418, and to opt out, you must text STOP to +1 (844) 471-2418. You may receive one or more confirmation messages when you opt out or when your participation in the program otherwise ends.
ZO and mobile telecommunications carriers are not liable for delayed or undelivered messages.
Disclaimer of Warranties
WITHOUT LIMITING THE FOREGOING, NEITHER ZO NOR ANYONE ASSOCIATED WITH ZO REPRESENTS OR WARRANTS THAT THE SITES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES OR ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SITES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, ZO HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Depending on your country of residence, these disclaimers may not apply to you in full.
Limitation of Liability
Depending on your country of residence, these limitations may not apply to you in full.
If you choose to pay using Klarna, Klarna will provide specific payment terms. For further information or questions regarding your payment please visit Klarna’s website or contact Klarna’s customer service.
Promotions are offered at ZO’s discretion and may be discontinued at any time. No cash value.
ZO Skin Health, Inc. is not responsible for carrier delays related to shipping promotions. Please allow additional time for shipping and handling.
Subscription items will ship automatically unless you cancel. By placing a subscription order you are authorizing ZO to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. You will need to create an account to manage subscriptions. Any modifications to your subscription can be made by logging into your account. Payment methods such as Paypal and Klarna are not eligible for subscriptions.
ZO® reserves the right to adjust product formulations at any time. In the event of a reformulation, customers will be notified via email. They can cancel at any time before their next shipment.
If you are not 100% satisfied, a 30-day money-back guarantee is offered on all ZO® products purchased from www.zoskinhealth.com. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).
Please contact our customer service department at 888-893-1375, Monday–Friday, 8am – 8pm CT for further assistance with processing your return.
Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product. ZO® is only able to accept the return of products purchased through the ZO® website. Note that all returns are subject to validation and approval by ZO®. ZO® reserves the right to limit or refuse a return.
To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at 888-893-1375, Monday–Friday, 8am – 8pm CST to request a RMA number, or for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.
Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 888-893-1375, Monday–Friday, 8am - 8pm CT.
This website is operated by ZO Skin Health, Inc. headquartered at 9685 Research Drive, Irvine, California 92618, United States of America.
All notices of copyright infringement claims should be sent to ZO’s Legal Department via email to firstname.lastname@example.org.
All other feedback, comments, requests for technical support, and other communications relating to the Website should be submitted via the Contact Us Form, via email to email@example.com, or via mail to 9685 Research Drive, Irvine, California 92618, United States of America.