Customer Service

FAQ

ORDERS

How do I purchase ZO® Products?
ZO products are sold only through a skin health professional’s office or their ZO online stores. If your skin health professional does not carry a certain ZO product you’re looking for, you may purchase it at zoskinhealth.com.
How Do I Purchase ZO® Rx Products?
ZO Rx products that require a prescription can only be purchased through a physician. To find a physician near you, please visit zoskinhealth.com/pages/store-locator.
What if I’m an international customer?
Please visit the International Distributors page and select your country to locate ZO Skin Health products through our International Distributors.
What if I have an adverse reaction to ZO® products?
Please report any adverse or serious reactions to:

EMAIL: customerservice@zoskinhealth.com
PHONE: 888-893-1375 (Monday-Friday 7am-6pm CST)

ZO Skin Health, Inc.
9685 Research Dr.
Irvine, CA 92618-2303
How Secure is my order information?
ZO Skin Health, Inc. knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline and work diligently to make sure any data you provide through zoskinhealth.com is protected.

Shipping + Returns

What is the ZO® Return Policy?
If you are not 100% satisfied, a 30-day money-back guarantee is offered on all ZO® products purchased from www.zoskinhealth.com. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).

To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST to request a RMA number, or for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.

Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.

ZO® is only able to accept the return of products purchased through the ZO® website. Note that all returns are subject to validation and approval by ZO®. ZO® reserves the right to limit or refuse a return.

ZO® is not responsible for any lost or stolen packages.

Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST.
How Quickly will my order be processed?
Most orders are processed within 1-2 business days, provided the items are in stock and payment is verified. Please note:

- ZO Skin Health does not process orders during holidays or weekends
- All orders are charged sales tax if applicable
- ZO Skin Health does not accept gift cards other than those purchased on this website (for use on this website only).

Shipping/Processing may take longer than normal due to high demand. Thanks for your patience.
What are my shipping options?
ZO Skin Health ships via:

FedEx Home Delivery® - 1 - 7 business days*
FedEx 2Day® - 2 business days*
FedEx Standard Overnight® - 1 business day*

*All orders require a processing period of 1-2 business days before shipping. ZO Skin Health does not guarantee same-day shipping. ZO Skin Health is not responsible for any carrier delays that result in extended delivery times.
What if I have additional questions?
For additional questions, please contact:

PHONE: 888-893-1375 (Mon-Fri, 7am-6pm CST)
EMAIL: customerservice@zoskinhealth.com

ZO Skin Health, Inc.
9685 Research Drive
Irvine, CA 92618-2302

Klarna

FAQs About Klarna

Who is Klarna?
Klarna is a global payment and shopping provider that takes end-to-end responsibility for your payment. Klarna allows shoppers to buy now and pay later at more than 200,000 retailers around the world. Learn more.
What are 4 interest-free installments from Klarna?
When you pay in 4 interest-free installments with Klarna, your purchase is split into 4 payments automatically charged to your debit or credit card every 2 weeks. There is no interest and no fees when payments are made on time. It’s that easy.
Is there a cost for paying in 4 interest-free installments?
There are no added costs or upfront fees when using this payment option. A late fee may be charged for payments made after the due date. View terms here.
Will this impact my credit score?
Klarna performs a soft credit check which does not affect your credit score and will not be visible to other lenders when deciding to pay in 4 interest-free installments. Learn more.
What happens if I cancel or return my order?
As soon as we have received and accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
Why have I not been offered pay in 4 interest-free installments?
Eligibility to pay in 4 interest-free installments with Klarna is generated by algorithms that consider a number of factors. All orders are assessed individually, and if you have been accepted for a Klarna payment method before, it does not mean it will be offered for every order. In turn, being denied once does not mean you will be denied for all future orders.
How do I pay for my order?
As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule. Payments will be automatically withdrawn from the debit/credit card you provided at checkout.
When is my payment due?
The first ¼ of your payment is due when your order has shipped. The remaining three payments will automatically charge every two weeks. Your payment schedule is sent via email and you can also access your payment schedule in the Klarna app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’.
Can I pay before the due date?
Yes. Just open the Klarna app or log onto https://app.klarna.com/ to pay off your balance early.
Is my payment information safe?
Your payment information is processed securely by Klarna. No payment details are shared with ZO Skin Health. All transactions take place via connections secured with the latest industry standard security protocols.
I still have questions regarding payment, how can I get in touch?
Chat with our support team 9:00-18:00 7 days a week in the Klarna app or review Klarna’s Customer Service page for a full list of FAQs.