
For all order and product related questions, please contact the ZO® Customer Service department at:
888.893.1375
Monday-Friday, 8am-5pm Pacific Time
ZO® products are sold only through a skin health professional’s office or their ZO® online stores. If your skin health professional does not carry a certain ZO® product you’re looking for, you may purchase it at zoskinhealth.com.
No, ZO® Medical products are now available for purchase without a Physician code. Please note, ZO® Medical products are multi-therapy solutions for treating a wide range of medical skin conditions. It is highly recommended that you consult with a medical professional if you have any questions or concerns about using these products.
Tips to Enhance your ZO ® Treatment Program:
ZO® Medical products that require a prescription can only be purchased through a physician. These products include MELAMIN™, MELAMIX™ and Tretinoin. To find a physician near you, please visit zoskinhealth.com/patients/find-physician.
Please visit the International Distributors page and select your country to locate ZO® Skin Health and ZO® Medical products through our International Distributors.
Please report any adverse or serious reactions to:
ZO Skin Health, Inc.
5 Technology Drive
Irvine, CA 92618-2303
888-893-1375 (Monday-Friday 8am-5:00pm PST)
[email protected]
ZO Skin Health, Inc. knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline, and work diligently to make sure any data you provide through zoskinhealth.com is protected.
A 30-day money-back guarantee is offered on all ZO® products. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).
To return or exchange product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our Distribution department at 866.926.2198, Monday–Friday, 9 a.m. – 5 p.m. (Pacific Time) to request a RMA number, or for further assistance with processing your return/exchange.
Most orders are processed within 1-2 business days, provided the items are in stock and payment is verified. Please note:
ZO® Skin Health Inc. ships via:
*All orders require a processing period of 1-2 business days before shipping. ZO® Skin Health, Inc. does not guarantee same-day shipping.
For additional questions, please contact:
ZO Skin Health, Inc.
5 Technology Drive
Irvine, CA 92618-2302
888.893.1375 (Monday–Friday, 8 a.m. – 5 p.m. Pacific Time)
[email protected]