FAQ | ZO Skin Health

For all order and product related questions, please contact the ZO® Customer Service department at:

888.893.1375

Monday-Friday, 7am-6pm CST

customerservice@zoskinhealth.com

SHOP: ZO® PRODUCTS

How do I purchase ZO® products?

ZO® products are sold only through a skin health professional’s office or their ZO® online stores. If your skin health professional does not carry a certain ZO® product you’re looking for, you may purchase it at zoskinhealth.com.

How do I purchase ZO® Medical prescription products?

ZO® Medical products that require a prescription can only be purchased through a physician. To find a physician near you, please visit zoskinhealth.com/patients/find-physician.

What if I am an international customer?

Please visit the International Distributors page and select your country to locate ZO® Skin Health products through our International Distributors.

What if I have an adverse reaction to ZO® products?

Please report any adverse or serious reactions to:

ZO Skin Health, Inc.
9685 Research Dr.
Irvine, CA 92618-2303
888-893-1375 (Monday-Friday 7am-6pm CST)
[email protected]

How secure is my order information?

ZO Skin Health, Inc. knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline and work diligently to make sure any data you provide through zoskinhealth.com is protected.

What is the ZO® return policy?

A 30-day money-back guarantee is offered on all ZO® products purchased from www.zoskinhealth.com. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).

To return or exchange product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our Distribution department at 888-893-1375, Monday–Friday, 7am – 6pm CST to request a RMA number, or for further assistance with processing your return/exchange.

How quickly will my order be processed?

Most orders are processed within 1-2 business days, provided the items are in stock and payment is verified. Please note:

  • ZO® Skin Health does not process orders during weekends or holidays
  • All orders are charged sales tax if applicable
  • ZO® Skin Health does not accept gift cards of any kind

What are my shipping options?

ZO® Skin Health ships via:

  • UPS Ground – 1-5 business days*
  • UPS 2nd Day Air – 2 business days*
  • UPS Next Day Air – Delivery in 1 business day*

*All orders require a processing period of 1-2 business days before shipping. ZO® Skin Health does not guarantee same-day shipping.

What if I have additional questions?

For additional questions, please contact:

ZO Skin Health, Inc.
9685 Research Drive
Irvine, CA 92618-2302
888-893-1375 (Mon-Fri, 7am-6pm CST) 
[email protected]