If you are not 100% satisfied with your ZO® Products that were purchased directly through ZOSkinHealth.com, you may return any items from your order within thirty (30) days of the original purchase date.

In order to begin the facilitation of your return, please contact our Website Distribution center at 866-926-2198 (available Monday–Friday, 9 am – 5 pm PT) to request a return authorization and return instructions. Any returns received without a return authorization will be unable to be processed. Returned items will need to be received by our Distribution center within thirty (30) days of the order date to be eligible for a refund. ZO® does not provide prepaid shipping labels, and we encourage you to utilize a method of shipment which allows for tracking of the package.

Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Any returns made after the thirty (30) day period are not eligible for refund. Refunds will be made only to the original credit card used to purchase the returned product.

ZO® is only able to accept the return of products originally purchased through the ZO® website. ZO® is not responsible for any lost or stolen packages.

 

Damaged Products:

We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product(s) and contact our ZO® Customer Service department at 888-893-1375 (available Monday–Friday, 7 am – 5 pm PT), within two (2) business days of receipt for further instructions.