A 30-day money-back guarantee is offered on all ZO® products. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).
To return or exchange product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our Distribution department at 866.926.2198, Monday–Friday, 9 a.m. – 5 p.m. (Pacific Time) to request a RMA number, or for further assistance with processing your return/exchange.
ZO® only accepts the return of products originally purchased through the ZO® website. If you would like to return a product purchased from a physician’s practice, please contact the practice directly regarding your return. ZO® is not responsible for any lost or stolen packages.
We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product(s) and contact our Customer Service department at 888.893.1375 immediately upon receiving it.